Privacy / GDPR Policy

At the Lochaber Environmental Group, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website lochaberenviro.org or use our services.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

We may collect and process the following data about you:

Personal Data: This may include your name, email address, phone number, postal address, and other identifying information that you provide to us voluntarily.
Technical Data: Information about your visit to our website, including your IP address, browser type, time zone, and usage patterns.
Financial Data: If you make purchases, we may collect payment information, including credit/debit card numbers, billing addresses, and transaction details.
Cookies: We use cookies to collect data to improve user experience. For more information on our use of cookies, please see our Cookie Policy.

How We Use Your Data

We use the information collected in the following ways:

To provide and manage our services, including order processing and customer support.
To personalize user experience and deliver content that suits your preferences.
To send marketing communications where you have consented to receive them.
To process payments and manage transactions.
To comply with legal obligations or to protect our rights.

Legal Basis for Processing

We will only use your personal data where the law allows us to. This includes:

Consent: Where you have explicitly consented to receive marketing or communications.
Contractual Obligation: To perform the services you requested.
Legal Compliance: When we are required to process your data to comply with the law.
Legitimate Interests: To operate and improve our business, provided that your rights do not override these interests.

Sharing Your Data

We may share your information with:

Third-Party Service Providers: These include payment processors, delivery services, and marketing platforms who assist us in delivering our services.
Legal Authorities: If required by law, we may share your data with law enforcement or regulatory bodies.
Business Transfers: In the event of a merger, sale, or transfer of assets, your personal data may be transferred to the new owner.

International Transfers

Your data may be transferred to, and processed in, countries outside of the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements. If you request deletion of your data, we will comply unless we are required to retain it by law.

Your Rights

Under the GDPR, you have the following rights:

Right to Access: You can request a copy of the data we hold about you.
Right to Rectification: You have the right to correct inaccurate or incomplete data.
Right to Erasure: You can ask us to delete your data in certain circumstances.
Right to Restrict Processing: You can request that we limit the processing of your data.
Right to Data Portability: You can request that we provide your data in a commonly used format.
Right to Object: You can object to the processing of your data for certain purposes, such as direct marketing.

To exercise any of these rights, please contact us.

Data Security

We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect your data from unauthorized access, alteration, or disclosure.

Cookies

Our website uses cookies to collect information. Cookies help us improve your experience by tracking preferences and activity on our site. You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy.

Changes to this Policy

We may update this privacy policy from time to time in response to changing legal, technical, or business developments. We will notify you of any significant changes by posting the new policy on our website.

Contacting Us

If you have any questions or concerns this privacy policy or our data practices, please contact us.